Privacy Policy

Effective date & last updated: July 13, 2026

Haytrans LLC ("Haytrans," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website, phone, text, and email communications, how we use it, and the choices available to you. By contacting us or using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us, including when you call, text, email, or submit a request through our website. This may include:

• Name, phone number, and email address
• Pickup and drop-off locations, appointment times, and service details you share with us
• Information related to mobility needs or accommodations necessary to provide safe transportation
• Communications you send us, including the content of text messages, emails, and voicemails

We do not use online quoting, account creation, or login systems on our website, so we do not collect passwords or maintain user accounts.

2. How We Use Information

We use the information we collect to:

• Schedule, confirm, and dispatch rides and deliveries
• Communicate with you about a request, including confirmations, updates, and follow-up
• Provide accurate, upfront pricing for the service requested
• Maintain records required for licensing, insurance, and billing purposes
• Improve our services and respond to questions or feedback

3. SMS & Text Messaging Program

If you provide your mobile phone number and opt in, Haytrans LLC may send you text messages related to your ride or delivery request, including appointment confirmations, dispatch and arrival updates, scheduling changes, and account-related notifications. We do not use text messaging for unrelated marketing without separate consent.

• Consent: By providing your mobile number and opting in (for example, by checking the SMS consent box on our contact form), you agree to receive text messages from Haytrans LLC related to your request. Consent to receive text messages is not a condition of purchasing any service.
• Message frequency: Message frequency varies based on your ride or delivery activity.
• Message & data rates: Message and data rates may apply, depending on your mobile carrier and plan.
• Opt out: You can opt out of text messages at any time by replying STOP to any message. You will receive a one-time confirmation that you have been unsubscribed, and we will send no further messages unless you opt back in.
• Help: Reply HELP to any message for assistance, or contact us directly at (781) 354-8866 or haytransllc@gmail.com.
• No third-party sharing: Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.

4. Information Sharing

We do not sell your personal information. We do not share your mobile phone number or SMS opt-in data with third parties or affiliates for their marketing or promotional purposes. We may share information only as necessary to:

• Provide the transportation or delivery service you requested (for example, with the driver assigned to your ride)
• Coordinate care with a referring facility, case manager, or family member when you have authorized us to do so
• Comply with applicable law, regulation, legal process, or governmental request
• Protect the rights, property, or safety of Haytrans LLC, our clients, or the public
• Work with service providers who support our operations (for example, billing or communications tools), under obligations to protect your information

5. Data Security

We take reasonable administrative and technical measures to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies & Website Data

Our website is a static site and does not use tracking cookies, advertising pixels, or third-party analytics at this time. If that changes in the future, this policy will be updated to describe what is collected and how it is used.

7. Your Choices

You may:

• Opt out of text messages at any time by replying STOP
• Request that we correct or delete personal information we hold about you, subject to legal or operational recordkeeping requirements
• Contact us with any privacy question or request using the information below

8. Children's Privacy

Our services are intended for use by adults arranging transportation, including on behalf of minors or dependents. We do not knowingly collect personal information directly from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

• Phone: (781) 354-8866
• Email: haytransllc@gmail.com
• Mail: Haytrans LLC, Waltham, MA